We currently deliver to most locations across the United Kingdom, including:
England
Scotland
Wales
Northern Ireland
Delivery to remote, rural, or island areas may require additional transit time.
If delivery to your address is not available, we will notify you before or shortly after order confirmation, and you will have the option to cancel your order for a full refund.
Our business is registered outside the United Kingdom, and orders may be shipped from international warehouses.
All orders are shipped under DDP (Delivered Duty Paid) terms. This means:
UK VAT and any applicable customs duties are included in the product price
No additional charges will be requested upon delivery
The total amount paid at checkout is the final price
We work with established logistics providers, including but not limited to:
DHL
FedEx
UPS
The carrier used depends on the size, weight, destination, and delivery method of the order.
Orders are typically processed within 1–3 business days after payment confirmation.
Processing includes order verification, quality checks, and secure packaging.
Orders are not dispatched on weekends or UK public holidays.
Once dispatched, you will receive a shipping confirmation email with tracking information where available.
Estimated delivery times are displayed at checkout and begin after dispatch.
As a general guide:
Standard furniture items: 3–15 business days after dispatch
Large or bulky furniture items: additional transit time may apply
Delivery times are estimates only and are not guaranteed.
Shipping fees are clearly displayed at checkout before payment.
We currently apply the following shipping structure:
Order total £0.01 – £69.99: £9.99 shipping fee
Order total £70 and above: Free shipping
There are no hidden delivery charges after checkout.
Delivery is made to the address provided at checkout.
Standard delivery is doorstep or kerbside delivery unless otherwise specified.
Customers are responsible for ensuring adequate access for delivery, including suitable doorways, hallways, stair access, and lift availability for large furniture items.
Any special delivery requirements must be communicated before placing the order.
If a delivery attempt fails due to:
Incorrect or incomplete address details
Recipient unavailability
Inadequate access for delivery
The customer may be responsible for additional re-delivery or storage costs.
Customers are advised to inspect their order as soon as reasonably possible after delivery.
If visible damage to the outer packaging is noticed, please note it with the carrier where possible, take photos, and contact our customer support team promptly.
If concealed damage is discovered after unpacking, please notify us as soon as possible.
This does not affect your statutory rights.
Risk of loss or damage passes to you once the goods are delivered to your specified address.
Ownership of the goods passes to you once full payment has been received.
Delivery may be delayed due to circumstances beyond our reasonable control, including severe weather, transport disruptions, customs checks, or industrial action.
In such cases, we will keep you informed and take reasonable steps to minimise inconvenience.
If an item arrives damaged, faulty, or incorrect, please contact us as soon as possible.
We will arrange a replacement or refund in accordance with our Returns Refunds Policy.
Shipping-related issues do not affect your legal rights under UK consumer law.
If you have any questions about shipping or delivery, please contact us:
Email: furnhelp@homelign.com
Phone: +1 (401) 733-5052
Address:
708 Barton Creek Dr
Hewitt, TX 76643-3565
United States
Business Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (GMT)
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