GDPR Policy

1. Personal Data We Collect

We collect only the personal data that is necessary to operate our website and provide our services.

Account Data

• Name

• Email address

• Phone number

• Account login credentials (where applicable)

Order Transaction Data

• Delivery and billing address

• Order details and purchase history

• Payment confirmation details

We do not store full payment card numbers or security codes. Payments are processed securely by third-party payment providers.

Technical Usage Data

• IP address

• Device type and browser information

• Cookies and similar technologies

• Website usage and diagnostic logs

This data helps us ensure website functionality, security, and performance.

Communication Data

• Emails, messages, or documents you send to customer support

• Records of support interactions

Personal data may be collected:

• Directly from you

• Through cookies or similar technologies

• Via trusted service providers (such as couriers or payment processors), strictly for service-related purposes

2. How We Use Your Personal Data

We use your personal data only for legitimate and transparent purposes, including:

• Processing orders, payments, and deliveries

• Providing customer service and after-sales support

• Sending order confirmations and service-related communications

• Improving website performance, usability, and security

• Preventing fraud and unauthorised transactions

• Sending marketing communications only where you have given consent

We do not sell, rent, or trade personal data to third parties.

3. Lawful Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

• Contractual necessity – to fulfil your order or provide requested services

• Legal obligation – compliance with tax, accounting, and consumer protection laws

• Legitimate interests – website security, fraud prevention, and service improvement

• Consent – for marketing communications and non-essential cookies

You may withdraw consent at any time without affecting lawful processing already carried out.

4. Your Rights Under UK GDPR

As a UK data subject, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure (“right to be forgotten”), where legally permitted

• Restrict or object to certain types of processing

• Object to direct marketing at any time

• Request data portability in a machine-readable format

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details in Section 10.

5. Data Retention

We retain personal data only for as long as necessary:

• Order and transaction records: retained in line with UK tax and accounting requirements

• Customer support communications: retained only as long as needed to resolve enquiries

• Marketing data: retained until consent is withdrawn

When personal data is no longer required, it is securely deleted or anonymised.

6. Data Security Measures

We implement appropriate technical and organisational safeguards to protect personal data, including:

• Encrypted data transmission (TLS/SSL)

• Secure servers with restricted access controls

• Firewalls, monitoring systems, and regular security reviews

• Confidentiality obligations and staff training

Third-party partners (such as couriers, payment processors, and IT providers) are contractually required to protect personal data and comply with data protection laws.

7. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including:

• Contractual protections consistent with UK GDPR requirements

• Technical and organisational security measures

These safeguards ensure an adequate level of data protection.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential website functions

• Improve website performance and user experience

• Analyse traffic and usage patterns

• Enhance security and fraud prevention

Non-essential cookies are used only with your consent.
You can manage cookie preferences through your browser settings or our cookie banner.

9. Personal Data Breaches

In the event of a personal data breach, we will:

• Take immediate steps to contain and mitigate the breach

• Notify affected individuals where required

• Report the incident to the Information Commissioner’s Office (ICO) where legally necessary

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: furnhelp@homelign.com
Phone: +1 (401) 733-5052

Address:
708 Barton Creek Dr
Hewitt, TX 76643-3565
United States

Business Hours:
Monday to Friday
09:00–12:30 | 14:00–18:00 (GMT)