When you shop with us, we respect your privacy and are committed to protecting your personal data.
We collect and use personal information only where necessary to:
Process and fulfil your orders
Deliver furniture safely and accurately
Provide customer service and after-sales support
Secure payments and prevent fraud
We do not sell personal data and we do not use it for purposes you would not reasonably expect, in line with UK GDPR and Google Merchant Center requirements.
For the purposes of UK data protection law, we act as the Data Controller.
Contact Details
Email: furnhelp@homelign.com
Phone: +1 (401) 733-5052
Address:708 Barton Creek Dr,Hewitt, TX 76643-3565,United States
We collect only the minimum data required to operate our online store.
Full name
Email address and phone number
Billing and delivery address
Order details and payment confirmation
We never store full payment card numbers or CVV details.
IP address
Device and browser information
Pages viewed and usage data
This information helps us:
Maintain website functionality
Improve performance and security
Detect and prevent fraudulent activity
Emails, messages, or call records
Photos or documents you voluntarily provide
This data is used only to respond to your enquiry or resolve an issue.
We use your data solely for legitimate business purposes, including:
Order confirmation, processing, and delivery
Providing order updates and service notifications
Handling returns, refunds, or exchanges
Improving website usability and customer experience
Preventing fraud and ensuring transaction security
Complying with legal, tax, and accounting obligations
We do not use your personal data for unrelated or undisclosed purposes.
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity – to fulfil your purchase and deliver goods
Legal obligation – tax, accounting, and regulatory compliance
Legitimate interests – fraud prevention, service improvement, and platform security
Consent – for optional cookies or marketing communications
You may withdraw consent at any time without affecting lawful processing already carried out.
We share personal data strictly on a need-to-know basis with trusted third parties, including:
Delivery and logistics partners
Payment service providers
IT, hosting, and website service providers
Public authorities where legally required
All partners are contractually bound to:
Process data securely
Use data only for specified purposes
Comply with UK GDPR and applicable data protection laws
As part of our international operations, personal data may be processed outside the UK.
Where this occurs, we ensure appropriate safeguards, including:
UK-approved Standard Contractual Clauses (SCCs)
Encryption and access controls
Data minimisation and security monitoring
These measures ensure your data receives protection equivalent to UK standards.
We retain personal data only for as long as necessary:
Order and transaction records: retained in accordance with UK tax and accounting laws
Customer account data: retained while your account remains active
Customer support communications: retained only until the issue is resolved
Once no longer required, data is securely deleted or anonymised.
As a UK customer, you have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion where legally permitted
Restrict or object to certain processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
We respond to privacy requests promptly, transparently, and within statutory time limits.
Cookies help our website operate efficiently and securely.
Essential cookies: required for checkout, security, and account access
Optional cookies: improve performance and user experience
Non-essential cookies: used only with your consent
You can manage cookie preferences through your browser or our cookie settings tool.
We implement appropriate technical and organisational measures, including:
Encrypted connections (HTTPS / TLS)
Secure servers with restricted access
PCI-DSS compliant payment processing
Ongoing monitoring and system updates
Payment information is processed by trusted third-party providers and is never stored on our servers.
Our website is intended for adults only.
We do not knowingly collect personal data from individuals under 16 years of age.
We may update this Privacy Policy to reflect legal, technical, or operational changes.
The latest version will always be available on our website and applies from the date published.
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: furnhelp@homelign.com
Phone: +1 (401) 733-5052
Business Hours
Monday to Friday
09:00–12:30 | 14:00–18:00 (GMT)
loading
