Return Exchange Policy

This policy explains the conditions, procedures, and responsibilities related to returns and exchanges. The purpose is to provide clear guidance for customers while maintaining transparency in handling post-purchase requests.

1. Return and Exchange Period

Requests for returns or exchanges may be submitted within 30 days after the delivery has been completed and the package has been received.

Requests submitted beyond this period may not be eligible for processing depending on the circumstances.

2. Eligibility Conditions

Returns or exchanges may be considered under the following situations:

• Visible appearance issues affecting the product condition

• Quality-related concerns or manufacturing defects

• Noticeable odor or significant color differences compared to expectations

• Incorrect item received compared to the order details

• Change of mind requests where the product remains unused and in acceptable condition

• Packaging damage that affects product usability

• Missing components that were part of the original package

Products should generally be returned in their original condition, including accessories or packaging where applicable.

3. Return Procedure

To initiate a return request:

1. Contact customer support via email or phone and provide order details, proof of payment, reason for return, and supporting photos or videos when available.

2. After review, instructions and the designated return address may be provided if the request is accepted.

3. Customers should send the item to the specified return location and wait until the product is received and inspected.

4. Once inspection is completed and the situation aligns with the reported issue, the refund process may begin according to the applicable Refund Policy.

4. Exchange Procedure

For exchanges:

1. Submit a request through the provided contact channels including order information and evidence of the issue.

2. Once reviewed, instructions may be provided along with the return address if the request meets eligibility criteria.

3. The product should be returned for inspection.

4. After confirmation, a replacement item may be arranged within approximately 1–3 business days depending on operational conditions.

Shipping timelines for replacement items follow the guidelines described in the relevant shipping policy.

5. Refund Handling

Refunds are processed to the original payment card used during checkout, including Visa or MasterCard where applicable. Processing time may vary depending on banking institutions, and funds may appear within approximately 3–7 business days after approval.

If delays occur beyond typical processing times, customers may contact support for assistance.

6. Cost Responsibilities

• When issues relate to product defects, incorrect items, or significant quality concerns, shipping costs associated with the return may be covered by us after review.

• For returns based on personal preference or change of mind, return shipping costs may be the responsibility of the customer.

7. Responsibility Statement

Items returned without prior approval or outside the defined procedures may not be accepted. Customers are encouraged to ensure accurate shipping information when returning products, as responsibility for lost returns during transit may depend on the shipping method used.

8. Contact Information

Email: furnhelp@homelign.com
Phone: +1 (401) 733-5052

Business Address: 708 Barton Creek Dr, Hewitt, TX 76643-3565, United States

Business Hours:
Monday – Friday
09:00–12:30 | 14:00–18:00 (GMT)