At Homelign (referred to as “the store”), we recognize that refund requests may arise under certain circumstances. This policy outlines the general framework used to review and manage refund-related requests while maintaining compliance with applicable regulations and fair commercial practices.
This policy applies to purchases completed through our online store. By placing an order, customers acknowledge that refund requests will be assessed according to the terms described here. The objective is to provide transparency regarding evaluation standards and procedures.
A refund request may be reviewed when the following conditions are reasonably met:
The customer contacts us within an appropriate timeframe after receiving the order.
The product condition allows for assessment based on available information.
Relevant details are provided, such as order number, description of the issue, and supporting evidence when requested.
Certain items may be subject to additional limitations depending on their nature or condition.
Requests may be considered in scenarios including, but not limited to:
Products arriving with visible shipping damage.
Incorrect items sent due to fulfillment errors.
Manufacturing defects identifiable upon delivery.
Each case is evaluated individually, and additional verification may be required.
Customers should contact our support team using the official contact details provided below. Supporting information such as photos or detailed descriptions may be requested to facilitate review.
After assessment, customers will be informed of available outcomes based on the specific circumstances.
Where a refund is approved, processing typically follows the original payment method used at checkout unless applicable regulations allow otherwise. Processing timelines may vary depending on payment providers, financial institutions, or operational factors outside our direct control.
Shipping fees or handling costs may not always be refundable. If a return is not related to store error, certain return-related expenses may be the responsibility of the customer.
Refund requests may be declined if they fall outside the scope of this policy, including cases involving excessive use, customer-caused damage, or submissions made beyond a reasonable timeframe.
For questions regarding this policy, please contact:
Email: furnhelp@homelign.com
Phone: +1 (401) 733-5052
Business Address: 708 Barton Creek Dr, Hewitt, TX 76643-3565, United States
Business Hours:
Monday – Friday
09:00–12:30 | 14:00–18:00 (GMT)
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